Why is important to study the processes as well as product to improve software quality?

Product quality can make or break a company. Unfortunately, in software, most companies not only fail to deliver a quality product to their customers, but also fail to understand the attributes of a quality product. High-quality software requires more than a lack of bugs: it must effortlessly satisfy a user’s needs with a minimum amount of training. Carmine Mangione

Only in the USA the organisations spend every year 250.000 millions of dollars in 175.000 software development projects. Only one of every 6 projects finish on time and with the planned budget; one of every 3 is cancelled for quality problems and with loss of 81.000 millions of dollars, and the half ends doubling the budget. [El Pais]

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